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I'm sure some of my customers wouldn't mind. I would have to contact them first to make sure it is alright. I do have a collection on what some of my customers are saying about us (Customer Testimonials ). We have also had some news media do stories on us. (Arkansas Democrat Gazette , Did You Know Channel 4, Today's THV Channel 11) Here are some projects and comments some fellow woodworkers have made on some of my projects at Lumber Jocks.
Once you have an idea of what you want, send us a quote request. We have two types of quotes our standard quote form and one geared for our murphy beds (click here). Once the information is sent, I'll send you a very detailed quote explaining everything and with a break-down of the price. Emails can then go back and forth if needed. When you are ready to order we require 20% down with the balance due before we ship.
What is custom furniture? Back to FAQ Back to Top Custom furniture is any item that we build custom for a particular customer. These can be items ranging from a simple end table to an elaborate bedroom suite. With custom furniture you pick the size, color, style, wood choice, and hardware. Some of the items may catch our attention and we will turn them into production items, but that doesn't mean that all pieces will be stamped out like a cookie cutter. Each time I build one I will change something to improve its price, style, or the way it functions.
How long does it take to get something built? Back to FAQ Back to Top It depends on our current schedule. Most of the time it takes 3-6 weeks. The actually building of most projects takes a week or less to build. The rest of the time is for scheduling the project. Rush orders are available at an additional charge. If you need a current lead time or a rush quote, let us know by using our quote form. We have our Murphy Wall Beds geared up for production. The current lead time is 7 weeks. (last updated August 29, 2008)
What is your cancellation policy? Back to FAQ Back to Top Since our items are custom cancellation can be made as long as no labor or material has been used. We will do everything in our ability to refund the amount paid in minus those charges. If we are well into the building process or if it is complete, we can attempt to sell the item for you on our site. Note: we would like to discount it to help it move faster and for you to get your refund faster. This may make your refund a little less. We'll work out all the details with you before anything is sold.
What is your return policy? Back to FAQ Back to Top Since most of our items are custom made, there are no returns on our custom work. We pride ourselves in having the highest quality furniture and will guantee our product to be free from any workmanship problems.
What type of wood do you use? Back to FAQ Back to Top We mainly use oak, maple, pine, and MDF. Even though these are our most popular, we can use any species that you want. We can even get exotic woods. We have built desks out of Tamo Ash from Japan and Burl Walnut. Alder, Cherry, and ash have been popular lately. We are not limited to anything. See a few samples on our wood link.
How are items priced? Back to FAQ Back to Top Each item is priced on an individual basis. When you email a quote form we will figure the cost of material, labor and, if needed, shipping. This is a no obligation quote, and we will stand behind the quote for 15 days. After that time the quote will have to be resubmitted to compensate for changes in costs. Some items, unless noted in the quote or offer, are standard. Such as, allowing $2.50 per drawer for hardware. If you choose a higher priced pull, the difference is charged. We will give you as much information as possible during the offer. Items listed on our web site are priced as shown. Minwax stains can be substituted at no additional charge. See our We can match a custom paint or stain for an additional charge of $50 per color.
What are your stock colors? Back to FAQ Back to Top We use Minwax stains. We do this because samples are available in most "Home Stores" or see our Color Page. The colored lacquers stocked include our baseball Blue and Green, Racecar Red, and Barbie Pink. If a true sample is needed, contact us and we will send one out to you. Color Page
What about shipping? Back to FAQ Back to Top On smaller items and even our baseball bed we use transport companies such as UPS or DHL. The larger items require larger freight companies. To keep the shipping cost down, we quote on an individual basis to your zip code. This way we can compare prices from many companies. UPS and DHL regularly ship to your front door. Most of the time freight companies will not deliver to your door without an additional fee (usually $60-$100). If needed we could arrange home delivery with an installation service (we are currently working on this). When you send your quote form be sure to inform us of your delivery and shipping preference. IMPORTANT: Upon delivery, be sure to inspect each box and note any damage before the shipping company leaves.
How do we handle shipping damage? Back to FAQ Back to Top Although we box and skid our items very well, damage rarely can occur. If this happens make sure damaged is marked on the ticket and call us ASAP. When the item leaves our dock it moves into your position, but we help you with the paper work and get the process moving on repair or replacement of the pieces. (See customer testimonial about shipping damage)
How can I check the status of my item? Back to FAQ Back to Top You can check the status on the Status link. This is a page I developed so that customers can see what stage their piece is in. We try to keep this as up-to-date as possible, but sometimes we get busy building. Please feel free to email me if the date is not current and I will be glad to bring you up to date. We also have a Current Projects link to show you exactly what we are working on each day.
Can you build a project from a picture? Back to FAQ Back to Top We can, but due to copyright laws will not build it exactly as pictured. If you like that furniture the way it is then we suggest that you purchase it directly from that source. However if it is a picture of something in a design book, a friend's photo, or something similar to what you want, then we can use that picture as inspiration. We can also use pictures of furniture that you already have to get the style or theme. Send any pictures that will be helpful in the design process to chris@wwbeds.com.
Do you do drawings? Back to FAQ Back to Top Yes, we do, but on quotes I usually will not send them, because of the time involved. If you require one I could send a quick hand sketch to help with your decision. On most cabinets, I can do a computer drawing and place it in a room setting. For this service, we require a $60 down payment, which will be applied to the cost of your furniture.
Can I see Items you've built in the past? Yes, every picture that I display on the Current Projects link is saved on our archive page. There you will find thousands of picture dating back to 2002. Look through those and if one catches your attention, copy the address and email it to me at chris@wwbeds.com.
On your live video, how do I know if your working on my project? Projects can be
confusing in their beginnings stages. I try to post what I am working on
in my video feed and on the website. You can also subscribe to a email
service that will email daily updates. This can easily be canceled
whenever you don't wish to received updates. Suppliers
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Currently
we have two beds we are trying to move. First we have an Alpine.
This one is built but hasn't had the finish applied, so you can choose the
color. The second on is a display Mission style. It is already
finished in a Red Mahogany finish. 
Even
though our murphy beds don't require any "special" mattress, our customers
have requested that we price them on our website. These are mattresses
that we've sold in our showroom for years, so they've been tried and tested
in our murphy beds. 
This is
the most popular of our upper end beds. It has solid raised panel
fronts show here in oak. The Bullock face adds $550 onto the base
price. Add some crown and base and you have yourself a nice piece of
furniture. 
Have a
little finishing skills. Order any of our Murphy beds unfinished
and receive $140 off 
We
are now stocking the 