Frequently Asked Questions (FAQ)
Some questions cusomters have had about our products and you may have as well.
What happens when the gap at the top is bigger on one side than the other?
This just means that your bed has gotten out of square. It is an easy fix. What you'll do is kick the lower left vertical on the side with the bigger gap. This will help even up that space.
Do you offer a warranty?
We offer a ten year warranty on the mechanical pieces and a one year warranty on the woodwork.
Will COVID-19 Effect my Order?
We have been able to work without a shut-down of our production. . We have taken steps to make sure our employees are safe. We have extra raw materials in stock to be able to continue building. We are following the suggestions from the CDC on COVID-19. Our staff is small, so we are grateful to still be able to practice social distancing. So far we have stayed 100% healthy throughout our staff
Our local showroom closed for a time at the beginning, but we are back open with some restrictions to further protect WWBeds employees and our valued customers.
We have been ramping up production in the event of needing to close the business for a few weeks. This will keep us slightly ahead of schedule. Most of our orders should not be effected at this moment.
Is the Murphy Bed Solid Wood?
When it comes to furniture, there are three different types of wood - Solid Wood, Veneer, or Particle Board/Melamine. Because of the strength needed, most components are built using a veneered plywood. Depending on the face style, sometimes it can be solid wood. The Crown Molding, if used, may be solid wood.
Does Your Murphy Beds Come Assembled?
Most of our Murphy beds will arrive to you partially disassembled for shipping. We set every order up in our back showroom to take you some proof pictures. After your approval, we'll slightly break it down for shipping. One thing we do that no other Murphy bed company does (besides the proof pictures) is to leave the center section together. This saves a HUGE amount of time assembling the frame and attaching the face to the frame (about 100 screws).
When you receive it you'll need to reassemble the cabinet (2 verticals, header, headboard, and bottom support pieces) and then add the face. Not real difficult especially since we've assembled it once and the
holes are already located.
Other things we do to make assembly easier:
-No need to measure the position of the headboard, we put dowels in to set that position.
-We leave the mechanism attached to the verticals when we ship and the correct number of springs are already on there.
How big will the delivered items be? Will they fit into the service elevator of my building?
The biggest part is normally the Center section. It is slightly bigger than the mattress. The queen is about 66"w x 84"l x 6"d and it weights about 140 lbs. That center section can be sent broken down if needed and you should have no problem with it.
Do I need a handyman to install a Muprhy Bed?
Most of our customers will install it themselves. Occasionally someone would like help assembling the bed for them. We suggest contacting a handyman service like Angie's list or a local Moving and storage company
How is it shipped to us?
We ship on a custom skid that is bigger and wider than the biggest piece. We ship how most everything comes by freight line, what is called "Curbside Delivery". The shipping company is only required to get it to the curb. You are responsible to get it inside. We do require that the shipping company contact you and schedule a window of time to be there. This way you can arrange help carrying the boxes. Even though we break it down, the individual boxes are still heavy and will require two people.
How do I use the Buy Now and Pay Later Option?
When we have agreed on what you want and your are ready to move forward, I'll send you an invoice through PayPal. You choose that option upon checking out. See PayPal for more informaion. Since I have to invoice everything at the same time, we will not split the payment with 20% down and balance due upon completion as we do with Credit Cards.
Do you have references?
I'm sure some of my customers wouldn't mind. I would have to contact them first to make sure it is alright. I do have a collection on what some of my customers are saying about us (Customer Testimonials ). We have also had some news media do stories on us. (Arkansas Democrat Gazette , Did You Know Channel 4, Today's THV Channel 11) Here are some projects and comments some fellow woodworkers have made on some of my projects at Lumber Jocks.
How does this process work?
Once you have an idea of what you want, send us a quote request. We have two types of quotes our standard quote form and one geared for our murphy beds (click here for Murphy bed quote). Once the information is sent, I'll send you a very detailed quote explaining everything and with a break-down of the price. Emails can then go back and forth if needed. When you are ready to order we require 20% down with the balance due before we ship.
What is custom furniture?
Custom furniture is any item that we build custom for a particular customer. These can be items ranging from a simple end table to an elaborate bedroom suite. With custom furniture you pick the size, color, style, wood choice, and hardware. Some of the items may catch our attention and we will turn them into production items, but that doesn't mean that all pieces will be stamped out like a cookie cutter. Each time I build one I will change something to improve its price, style, or the way it functions.
How long does it take to get something built?
The actually building of most projects takes a week or less to build. The rest of the time is for scheduling the project. Rush orders are available at an additional charge. If you need a current lead time or a rush quote, let us know by using our quote form. We have our Murphy Wall Beds geared up for production. The current lead time is 26-28 weeks. (Updated on 3/14/2022).
What is your cancellation policy?
Since our items are custom cancellation can be made as long as no labor or material has been used. We will do everything in our ability to refund the amount paid in minus those charges. If we are well into the building process or if it is complete, we can attempt to sell the item for you on our site. Note: we would like to discount it to help it move faster and for you to get your refund faster. This may make your refund a little less. We'll work out all the details with you before anything is sold.
What is your return policy?
Since most of our items are custom made, there are no returns on our custom work. We pride ourselves in having the highest quality furniture and will grantee our product to be free from any workmanship problems.
What type of wood do you use?
We mainly use oak, maple, pine, and MDF. Even though these are our most popular, we can use any species that you want. We can even get exotic woods. We have built desks out of Tamo Ash from Japan and Burl Walnut. Alder, Cherry, and ash have been popular lately. We are not limited to anything. See a few samples on our wood link.
How are items priced?
Every project is priced on an individual basis to get the best current pricing. When you email a quote form we will figure the cost of material, labor and, if needed, shipping. This is a no obligation quote, and we will stand behind the quote for 15 days. After that time the quote will have to be resubmitted to compensate for changes in costs. Some items, unless noted in the quote or offer, are standard. Such as, allowing $2.50 per drawer for hardware. If you choose a higher priced pull, the difference is charged. We will give you as much information as possible during the offer. Items listed on our web site are priced as shown. Minwax stains can be substituted at no additional charge. See our We can match a custom paint or stain for an additional charge of $50 per color.
What are your stock colors?
We use Minwax stains. We do this because samples are available in most "Home Stores" or see our Color Page. The colored lacquers stocked include our baseball Blue and Green, Racecar Red, and Barbie Pink.
If a true sample is needed, contact us and we will send one out to you.
What about shipping?
On smaller items and even our baseball bed we use transport companies such as UPS or DHL. The larger items require larger freight companies. To keep the shipping cost down, we quote on an individual basis to your zip code. This way we can compare prices from many companies. UPS and DHL regularly ship to your front door. Most of the time freight companies will not deliver to your door without an additional fee (usually $60-$100). If needed we could arrange home delivery with an installation service (we are currently working on this). When you send your quote form be sure to inform us of your delivery and shipping preference. IMPORTANT: Upon delivery, be sure to inspect each box and note any damage before the shipping company leaves.
How do we handle shipping damage?
Although we box and skid our items very well, damage can occur. It is rare but it can happen. If this happens make sure damaged is marked on the ticket and call us ASAP. When the item leaves our dock it moves into your position, but we help you with the paper work and get the process moving on repair or replacement of the pieces. (See customer testimonial about shipping damage)
How can I check the status of my item?
Please feel free to email me if the date is not current and I will be glad to bring you up to date. We also have a Current Projects link to show you exactly what we are working on each day.
Can you build a project from a picture?
We can, but due to copyright laws will not build it exactly as pictured. If you like that furniture the way it is then we suggest that you purchase it directly from that source. However if it is a picture of something in a design book, a friend's photo, or something similar to what you want, then we can use that picture as inspiration. We can also use pictures of furniture that you already have to get the style or theme. Send any pictures that will be helpful in the design process to firstname.lastname@example.org.
Do you issue refunds?
The craftsmen at www.wwbeds.com and poggykids.com take pride in our furniture. We inspect all furniture before it is shipped. If you are not satisfied with a product will will gladly work with you to make it right. See more info on custom work Refund policy.
On products we don't build, if you are not totally satisified we can provide a refund less a 20% restocking fee for the cost minus shipping. Customer pays return shipping. Do you do drawings? Yes, we do, but on quotes I usually will not send them, because of the time involved. If you require one I could send a quick hand sketch to help with your decision. On most cabinets, I can do a computer drawing and place it in a room setting. For this service, we require a $60 down payment, which will be applied to the cost of your furniture. Can I see Items you've built in the past?Yes, every picture that I display on the Current Projects link is saved on our Picture Archives page. There you will find thousands of picture dating back to 2002. Look through those and if one catches your attention, copy the address and email it to me at email@example.com
How Do I Pick Hardware and Pulls?
We carry a full line of hardware you can choose from. If you prefer, you can supply us with the hardware and we'll install it at no additional charge (contact us for quantity and if there is any restrictions on your choice). Hardware Page
Can you make me a drawing?
Yes, every Murphy bed customer receives a series of drawings of their bed. This will ensure that we are on the same page with you on what you are expecting. The drawing packet normally comes to you a few weeks before your due date and just before we get started building.
We have had customers in the past need the drawing earlier, even before any order is placed. What we do in that situation is charge a $69 drawing fee, which is credited to their Invoice, once the order is placed. Let us know if this is something you need and we will send out a payment link.
Here is an example of a drawing packet.