Frequently Asked questions
What are my payment options: We currenlty accept Visa, Master Card, Discover, and Paypal. The Paypal option is beginning to grow in popularity, with its secure payment options and consumer protection. Let us know if you want that option and we will send you a paypal invoice (With Paypal we can still spit the payment 20% down and balance due upon completion)
What is the next step after the quote: After the quote is emailed to you. Look it over and make sure everything is correct. If you are happy with it, you can pay your $400 deposit tat this link. Customer's Deposits
What is the down payment: On most Murphy beds the deposit is $400. Some items may require 20% down. All of that will be in your quote. The balance will be due before we ship.
How long are quotes good for? Because of changing lumber prices, quote are good for 15 days. If it has been past the 15 days, no need to submitt a new quote. Just reply back to that quote email and ask for an updated price. Most of the time prices stay the same.
Custom furniture is any item that we have not built or designed before. These can be items ranging from a simple end table to an elaborate bedroom suite. With custom furniture you pick the size, color, style, wood choice, and hardware. Some of the items may catch our attention and we will turn them into production items, but that doesn't mean that all pieces will be the same. Each time I build one I will change something to improve its price, style, or the way it functions.
It depends on our current schedule. Most of the time it takes 4-8 weeks. The actually building of most projects takes a week or less to build. The rest of the time is for scheduling the project. Rush orders are available at an additional charge. If you need a current lead time or a rush quote, let us know by using our quote form.
We mainly use oak, maple, pine, and MDF. Even though these are our most popular, we can use any species that you want. We can even get exotic woods. We have built desks out of Tamo Ash from Japan and Burl Walnut. We are not limited to anything. See a few samples on our wood link.
Each item is priced on an individual basis. When you email a quote form we will figure the cost of material, labor and, if needed, shipping. This is a no obligation quote, and we will stand behind the quote for 15 days. After that time the quote will have to be resubmitted to compensate for changes in costs. Some items, unless noted in the quote or offer, are standard. Such as, allowing $2.50 per drawer for hardware. If you choose a higher priced pull, the difference is charged. We will give you as much information as possible during the offer. Items listed on our web site are priced as shown.
Our stock colors are: Natural, Golden Oak, Classic Gray, Dark Walnut, Red Chestnut, Cherry, Black Lacquer and White Lacquer
See Color Page
If a true sample is needed, contact us and we will send one out to you.
On smaller items and even our baseball bed we use transport companies such as UPS or FedEx. The larger items require larger freight companies. To keep the shipping cost down, we quote on an individual basis to your zip code. This way we can compare prices from many companies. UPS and FedEx regularly ship to your front door. Most of the time freight companies do what they call Curbside Delivery. The shipping company will get you shipment down on the curb and you'll be required to take each individual box inside. IMPORTANT: Upon delivery, be sure to inspect each box and note any damage before the shipping company leaves.
You can check the status by emailing the person you've been working on this project with. We have more personal contact than most companies, so you'll be in consant contact with your representive.
We can, but due to copyright laws will not build it exactly as pictured. If you like a piece of furniture exactly tehe way it is from another company, then we suggest that you purchase it directly from that source. However if it is a picture of something in a design book, a friend's photo, or something similar to what you want, then we can use that picture as inspiriation. We can also use pictures of furniture that you already have to get the style or theme. Send any pictures that will be helpful in the design process to firstname.lastname@example.org.
Yes, we do, but not on quotes, because of the time involved. If you require one I could send a quick hand sketch to help with your decision. On most cabinets, I can do a computer drawing and place it in a room setting. If you require a drawing before making your decision to purchase, we require a $60 down payment, which will be applied to the cost of your furniture when you order.
Our lead time varies depending on our back log. Because that can fluctuate, we will give you the current lead time when we send the quote. We can sometimes do rush order for additional charges. Send us a quote request for more information.
Yes, That is why we don't get credit card information from our order sheet. After you do order, the deposit and then final payment (after your furniture is built) is paid using a secure payment form.
Items ordered must be canceled within five days of placing the order. All items are custom and can not receive a full refund after the five day period. We will do everything possible to refund as much as possible after that date, depending on amount of completion on your order. On orders that have not been started, all but the $400 deposit will be rufunded unless special materials have been ordered.
Custom Furniture Quote
Congratulations this is the first step to your new custom piece of furniture!
We pride ourselves in making high quality furniture. Part of the process is determining exactly what our customers are wanting. Please select one of the forms below and give us as much information as possible. If you have any questions email me.
Two Easy Steps:
Step 1: Note the name and any features of the furniture you want.
Step 2: Fill out one of these Quote Forms
If you are wanting a Murphy bed use the
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